Returns

CANCELLATION, RETURNS, REFUNDS AND EXCHANGES

If you wish to cancel your order, you may do so by calling our Customer Services department during working hours and within one hour of having placed it.  Please note that we cannot accept cancellations outside of these periods as the order will have been processed and can only then be cancelled through our returns/refunds process.  If you paid by credit card or debit card (KNET in Kuwait), and you have cancelled in accordance with this clause then we will reverse the authorisation or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account.   

If you wish to return your order for a refund or to exchange certain Products, you must inform us within 15 days of receipt of your order, and return the relevant Products to an agreed store or designated drop-off point (if available) as soon as possible in the same condition as supplied, in their original packaging with a copy of the relevant invoice.  Please note that any items which had been provided free-of-charge with the relevant Products must also be returned. 

Subject to the below exclusions, where you return your order or wish to exchange certain Products, we will process a refund upon receipt of the returned/exchanged Products, excluding any delivery charges you paid for.    For an exchange, either you will need to place a new order for delivery/collection or, subject to availability, it may be possible for you to purchase the replacement Products in the relevant store.

In accordance with global retail industry standards, we are unable to accept returns or exchanges of Products in the following categories: 

In the case of faulty, damaged or incorrectly supplied goods, we may offer you a substitute or replacement Product or we will give you a full refund, including any delivery charges you paid for. In any case you must return the faulty, damaged or incorrect Products to us as soon as possible.

You must take reasonable care of any Products that you wish to return and not use them. We will not be responsible for any loss or damage caused to the items during your possession.